CCL are proud Gold Sponsors and Media Partners of RLA 2022 European Summit!

The RLA 2022 European Summit will take place in Amsterdam from 22-23 June and Customs Clearance Ltd team will be there in force; to meet with Circular Economy and Reverse Logistics industry players and experts – we can’t wait.

Returns has long been a problematic area for eCommerce.  It’s not easy to process returns, especially across international borders, where there are tax refunds to deal with in addition to the logistics of receiving items back into stock and refunding the customer.

Here is where CCL comes in to assist and advise the RLA members with our suite of technology solutions for eCommerce is our new returns handling app and Web based solution called, eTurns. Our solutions offers our shipping and eRetailing clients – and their customers, the consumers – an end-to-end returns service simplifying handling, tax claims and refunds. eTurns is great news, not just for the eRetailers, but for shippers too.  It enables registered UK-based shippers to be reimbursed the tax paid on import (Drawback) when the returning goods are exported back to their point of origin.

eTurns can be used by consumers when they want to return items they have purchased. The eTurns app will generate a unique QR code which will enable the consignee to return the goods to the CCL warehouse, where we will consolidate the packages and return them to their point of origin. At the same time, we will be able to claim the refund of any tax paid at the point of import.

eTurns makes a vital contribution to customer satisfaction and retention – both for the eRetailer and the shipper – and provides a value-added service for shippers to offer to their own eRetailing clients. 

Whatever the Returns challenge or pain points, questions or uncertainty, connect with CCL team in Amsterdam and we will share be able to guide you with the right advice and solutions to help your business needs.

To secure your meeting with CCL team, pre-schedule your one-to-one meeting with our Business Development colleague Will (Ziqi) Ning ( to discuss everything about Returns and Cross-border eCommerce, we are here to talk, to connect, to support.