Hassle-free eCommerce package returns
Processing international returns can be tricky – especially when recovering customs payments on products.
CCL’s eTurns platform is a simplified international returns and duty drawback solution, allowing eCommerce retailers to recover import VAT and duties on undelivered or returned goods with minimal friction.
Key features of Customs eTurns
Seamless returns journey
Experience a streamlined and efficient parcel return, where the process is made stress-free for both you and your customers.
Duty drawback service
Recover import VAT and/or duty for parcels that fail to reach the consignee or are returned by choice, ensuring no unnecessary financial loss.
Data-driven accuracy
Our data-driven processes ensure accurate returns with clear reasons, reducing errors and disputes.
Better customer service
A simplified returns process reduces customer enquiries, saving your team time and resources.
Paperless returns
Committed to sustainability and making eco-friendly choices, we offer a paperless returns process.
Single hub system
In partnership with Clicksit Returns, we automate returns through a single, easy-to-navigate central hub system.
Ready to streamline your parcel returns process?
Customs eTurns helps take the stress out of your returns – keeping customers happy and protecting your customs payments on refunded products.
Book a consultation with a member of our team to discover more about our tech suite and services.
